Introduction

EPM Print Group Pty Ltd (ABN 37 659 475 251) (“we”, “us”, “our”) is committed to protecting the privacy and security of the personal information of our customers, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. Please read this policy carefully and contact us if you have any questions.

If you do not wish to provide personal information to us, you do not have to do so; however it may affect your use of this site or any products and services offered on it.

1. Collection of Personal Information

1.1  We may collect the following types of personal information directly from you:

• Your name and contact details (email address, phone number, postal address)
• Business name and ABN where applicable
• Delivery address for print orders
• Order history and preferences
• Payment information (processed securely – we do not store financial card details)
• Communications with our team

1.2  If we receive personal information about you from third parties, we will protect it in accordance with this Privacy Policy.

1.3  We collect personal information through our website (www.epmprint.com.au), our online print ordering portal, direct communications, and in the course of providing print products and services.

2. Use of Personal Information

2.1  We use the personal information we collect for the following purposes:

• To provide and deliver our products and services to you
• To process payments and fulfil orders
• To communicate with you regarding your enquiries, requests, or orders
• To personalise and improve your experience with our website and services
• To send promotional offers, updates, and marketing communications, subject to your consent where required by law
• To conduct research and analysis to improve our products, services, and customer satisfaction
• To comply with legal obligations and enforce our rights

2.2  We will only use your personal information for the purposes for which it was collected, unless we obtain your consent or as required or permitted by law.

3. Disclosure of Personal Information

3.1  We may disclose personal information to third parties in the following circumstances:

• To our trusted service providers and business partners who assist us in delivering our products and services
• To comply with legal obligations, such as responding to lawful requests from government authorities
• To protect our rights, property, or safety and the rights, property, or safety of others
• In connection with a merger, acquisition, or sale of our business assets, where personal information may be transferred to the acquiring entity

3.2  We will take reasonable measures to ensure that any third parties who receive personal information from us protect it in a manner consistent with this Privacy Policy and applicable privacy laws.

4. Overseas Disclosure

4.1  Our online print ordering portal operates within our printIQ Management Information System, which is hosted on Microsoft Azure cloud infrastructure managed by printIQ Pty Ltd. Data may be stored on Azure servers located in Australia. printIQ, as our platform vendor, may have personnel or subprocessors who access data from overseas locations.

4.2  Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles, in accordance with APP 8.

5. Data Security

5.1  We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, or destruction.

5.2  Security measures applied to our online ordering portal include:

• Hosting on Microsoft Azure enterprise cloud infrastructure
• Encrypted data transmission using current TLS (Transport Layer Security) standards
• Multi-factor authentication (MFA) for portal user accounts
• Role-based access controls and administrator oversight of user accounts
• User access reviews to ensure only authorised personnel retain access

5.3  Despite our efforts to protect personal information, no method of transmission over the internet is completely secure. We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in the event of an eligible data breach, in accordance with the Notifiable Data Breaches scheme.

6. Payment Processing

6.1  Payment processing for online orders placed through our print portal is handled by Windcave (www.windcave.com), a PCI DSS Level 1 certified payment gateway compliant with PCI DSS Version 4.0 — the highest level of payment card industry security certification — with an Australian PCI DSS compliance certificate.

6.2  When you make a payment through our portal, your card and financial details are entered directly into Windcave’s secure, encrypted payment environment. EPM Print Group does not receive, process, or store your card or financial credentials at any point. Windcave also holds ISO 27001:2013 and SOC II Type 2 certifications.

6.3  For further information about Windcave’s security and compliance certifications, please visit www.windcave.com/certifications-and-compliance.

7. Data Retention

7.1  We will retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

8. Access to and Correction of Personal Information

8.1  Access: You may request details of personal information that we hold about you, in accordance with the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide information in certain circumstances permitted under the Privacy Act.

8.2  Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us by email. We will respond to any request within a reasonable time and endeavour to promptly correct any information found to be inaccurate or incomplete.

9. Cookies and Website Analytics

9.1  Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You may configure your browser to refuse cookies; however this may affect the functionality of the website.

9.2  We may use third-party analytics tools (such as Google Analytics) to collect non-identifiable information about how visitors use our website. This information is used to improve our website and services.

10. Complaints About Privacy Breaches

10.1  If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us in writing using the contact details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

10.2  If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Marketing Communications and Unsubscribe

11.1  We may send you promotional offers and updates where you have consented or where permitted by law. To unsubscribe from our email communications, please click the unsubscribe link in any email received, or contact us directly at the details below.

12. Children’s Privacy

12.1  Our products and services are not directed at children. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor without appropriate consent, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

13.1  We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on our website at www.epmprint.com.au. We encourage you to review this policy periodically.

14. Contact Us

For any privacy enquiries, complaints, or to exercise your rights, please contact:

EPM Print Group Pty Ltd

13-17 Bearing Ave, Warana QLD 4575

Phone: 07 5479 1659

Email: customerservice@epmprint.com.au

Website: www.epmprint.com.au